The Westin Nanea Ocean Villas Make the most of your Maui getaway with a vacation package at a Marriott hotel and resort, from the captivating The Ritz-Carlton Maui to Marriott's Maui Ocean Club, rising over the . We were TOLD Our unit would increase in value. When we attended the sales presentation, which we were told would only last about 1 hours, we were kept in that room for the entire day! Ask 771joans about The Westin Nanea Ocean Villas, Ka'anapali, Ask gyg2449 about The Westin Nanea Ocean Villas, Ka'anapali, The Westin Ka'anapali Ocean Resort Villas, We compared the lowest prices from 5 websites, Marriott's Maui Ocean Club - Lahaina & Napili Towers, We compared the lowest prices from 3 websites, Kaanapali Maui at the Eldorado by Outrigger. Guests submit their subscores and their overall scores independently theres no direct link between them. These opinions do not necessarily represent the views of Booking.com. A new way to share and get vacation recommendations on vistana.com. Days! To learn more, please see destination-specific information below and reference our Face Covering Requirement information. Their answer was that you could use the Westin property amenities next door. Guests are able to reserve cabanas with real-time inventory. I am furious that my wifes vacation starts off with her washing your dishes.Two days later my son and his wife arrived and wanted to shower in the lock out room bathroom. ReadMore, Paddle Maui's waters from a kayak. Both the main bedroom and 2nd bedroom were very large with small closets but storage abounds in the villa and we had no issue putting things away. Enjoy an authentic dining experience with delectable dishes made from local ingredients at our on-site restaurant. Choose your perfect view and the number of bedroom and we'll do the rest. Please accept our sincerest apologies for the occurrences you experienced. H----- @ ------(as in your files) I CANNOT BE EXPECTED TO WAIT FOR A CALL BACK IN DAYS. He turned out to be a valet arking attendant. Aloha Dorubere, Mahalo for staying with us at The Westin Nanea Ocean Villas. We maintain relationships with the top tour operators on the island and provide on-site, hassle-free booking. Seems repairs eeded to bbe made. Please be aware that in some locations, misrepresenting a pet as a service animal is a misdemeanor and may result in a monetary penalty and/or imprisonment. Please know that this is not representative of our standards and will make sure that your situation is addressed. It hasnt been fun. ReadMore, One of Maui's must-see snorkel sites. Reset Password. To edit a review youve already submitted, contact our Customer Service team. When will the lies stop from Marriott? Contributions should be appropriate for a global audience. Perfectly nestled between the deep blue waters of the Pacific Ocean and the majestic West Maui Mountains, our resort offers everything you love about a traditional Hawaii vacation resort. ReadMore, Try the newest craze in Hawaii. Food and bar service at the pool were also an issue. Welcome to The Westin Ka'anapali Ocean Resort Villas North Escape into beauty and tranquility at our Maui beach resort A truly unforgettable getaway awaits you at The Westin Ka'anapali Ocean Resort Villas North. Only opened April 15, 2017. Sure enough they were dirty with stains. Repairman arrived and said we can not use this shower until he finishes repairs. There was an offer, there was acceptance, (which I have paid) and there has been no consideration. Aloha Tako4you, you are always welcomed back at The Westin Nanea Ocean Villas. This is REAL ESTATE, with a deeded property (neither are true). We were excited to visit somewhere that we had not traveled to before, so we said yes. We use OUR portable vacuum to save YOUR equipment. DIDN'T FIND WHAT YOU WERE LOOKING FOR?Tell us a little more so we can add your activity in the future. At no point during any of our contract signings, were we ever informed of the rescission period, nor did we sit down and review the real cost of the loan with our Sheraton agent. By the way, if you need to sell you will get pennies on the dollar. We really tried to work with them - they were invisible during Covid, then we found out we lost days during the period of Covid! Marriotts portal to view and exchange points is extremely convoluted and not user friendly. | JW Marriott Phoenix Desert Ridge (Until we meet again), This is the version of our website addressed to speakers of English in the United States. Aloha gyg2449,We are so happy to hear that each trip with us brings you new memories. A wonderful, relaxing vacation at Kaanapali's newest resot! The full service restaurant is not open. Westin Nanea offers furnished villas featuring flat-screen TVs, fully equipped kitchens and washer/dryer. Seemed more interested in flerting with guys than taking care of her customers. RESERVE POOL SEATING AND CABANAS. Located on 16 acres of Maui's famous North K'anapali Beach, The Westin Nanea Ocean Ocean Villas puts you at the center Mauis fun filled local activities and events as well a variety of world-class amenities right outside your villa door. We requested other accommodations and were told they were booked but would try to find something. This material is intended to encourage the sale of all-villa resort interests classified by state legislation as timeshare sales. Quite annoyed that they took 30 minutes of my time with this nonsense. At your convenience, we kindly ask for you to call our main hotel line and ask for the Manager on Duty. We did enjoy our stay and it is right on the beach and close to restaurants and attractions. Possibly from a womens period. We thought that we were making the best decision for our children and instead have spent close to $20,000 on something that is worthless with no end in sight. Checkin:4p.m. | Guests can enjoy a meal at the on-site restaurants Mauka Makai or Inu Pool Bar or unwind in the on-site fitness center. We rented cabanas at $150 per day for two days ( non refundable) when we made our reservations only to find out on arrival they were on the back side of the pool with a wonderful view of the backs of poolside chairs and people's backs and bald heads. This was not something we intended for them to have to handle or be financially responsible for, nor did we agree to have their names included in the contract with MVC. When we arrived to check in, we we're given our Villa, a one bedroom overlooking the parking garage. ReadMore, Learn to surf where it was invented. TELL US WHAT YOU THINK Have you visited on a past trip to ? Im not happy. Our timeshare has been worth our investment however the constant trying to upsell is extremely annoying. My wife and I had a great experience at Westin Nanea! Edited: 1 year ago Checkin:4p.m. | Corporate? Mahalo for choosing The Westin Nanea Ocean Villas as your Maui vacation destination and for your candid feedback regarding your most recent visit with us. The concept of Customer Advocacy is a joke. They told her that she was getting no value out of the current timeshare, that she needed to upgrade so we could have ocean view and more access. There is no opportunity to rent out the unit since we cannot even use the timeshare when we want to travel AND, since they have now told us that this has zero resale value, there is no opportunity to sell it back. Timeshares for rent at The Westin Nanea Ocean Villas, Get alerted as soon as new rentals are added. We didnt have the use of this bathroom for several hours after coming off the beach.I lodged a complaint about all this and two days later the Manager of Housekeeping , Maureen, came to our room with her staff to finally clean this room up properly. The infinity pools give bathers a sense of continuity with the ocean that is 200 feet below the Westin bluff. This villa has three private bedrooms, each with a king bed. Please continue to check this website frequently for updates prior to your upcoming reservation. Housekeeping Jogging Path Kid's Club On-Site Convenience Store On-Site Restaurant Pool Bar/Grille Pool Chairs Pool (s) !After housekeeping left the room my wife wanted to have a cup of tea and when she took out a coffee cup she discovered it was also dirty. The Westin Maui Resort & Spa We were told that we would receive amazing VIP benefits if we continued to upgrade our ownership, including priority booking of rooms and resort events, travel booking services, and so on. All lies, and they clearly have a method to frustrate anyone that objects. We confirmed that is was okay to bring another couple before finalizing. - Feel confident knowing our suites, services, and amenities align with AAA Four Diamond guidelines- No surprises: all rooms, furnishings, and dcor are consistent- The official on-site property management company offers benefits you will not get when booking through another property management company or independent owner- Enjoy a worry-free vacation with room charging privileges- Explore the island and book activities with our concierge- Best rates are guaranteed when booking direct. The Westin Nanea Ocean Villas, Ka'anapali is a vacation ownership beach resort located in Lahaina, once the royal capital of Maui Loa. You will be subject to the third partys terms and conditions and privacy policy. We have now escalated our concerns to the President of the company at their corporate headquarters. It took over an hour to get our food because the chef had to stop cooking to yell at the staff (this from our waiter) and wouldn't cook anything until his 'meeting' was over. This has been a horrible, stressful and anger-filled experience for us, and we felt compelled to inform others so that they can avoid what we are going through. Our very first vacation with Marriott using our points and it was horrible, they customer service was horrible and a when asked for a supervisor to call me back - no one ever did! Valet couldn't find our car one day. When I spoke to you, Marriott, I told your rep we had NEVER used the Vacation Club, nor did we care to do so in the future. Guests go online to book their hotel rooms, their cabana, & various guest services, with full integration in place. Therefore, my status should have been moved from Executive to the Presidential Marriott. If you want to request something specific, you can do that after you select your rate. An amazing master bath with tub and huge shower is a nice addition. Villas come complete with like-home comforts, including a fully equipped kitchen, washer and dryer, a separate living and dining area, complimentary Wi-Fi and resort amenities without the resort fees. He turned out to be a valet arking attendant. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. In addition, experiences like adventure rafting, helicopter tours, parasailing, scuba diving, zip lining and a Wailele Polynesian luau can all be booked for an additional fee. ReadMore, Astonishing magic with a Maui flair. Find the perfect place to stay and get the exact condo accommodation you choose. We also still had to attend the presentation, or risk being penalized more financially. Our newest collection of villas offers 3-bedrooms with over 2,000 square feet of interior living space as well as a 500 square feet of private lanai. A thrilling descent down a famous crater. That seemed strange as there seemed to be almost o o e else around. This property has only been open for a few weeks so while I'm only giving the property 3 stars at the moment I think there is room for improvement once everything is up and running and they have more and better trained staff. I will be sure that Iris, Carolyn, Jess, & Burton are recognized for their service excellence. We requested other accommodations and were told they were booked but would try to find something. The timeshare salespeople, specifically Joaquin Boadella & Brooks Bohon, lied to my wife and me and continued to lie to keep my business by not letting us out of our contract. That seemed strange as there seemed to be almost o o e else around. Returned in 20 and were told they had us a better Villa and it would be ready in 15-20 minutes. My husband and I stayed in a two bedroom villa at the Westin Nanea for 5 days on a preview trip from Westin. Returned in 30 minutes and were told yet another story. The following exceptions apply to the above face covering requirements for unvaccinated Owners and guests while on property, but please note that any more stringent requirements mandated by governmental authorities in jurisdictions where our resorts are located will still apply: Resorts Outside of the United States, USVI, and Puerto Rico. We didn't expect ocean view but certainly not the parking garage. Our beach resort even offers ukulele lessons, hula dances and Kona lobster straight from the fisherman's cage. The Westin Nanea Ocean Villas, Ka'anapali is a lively vacation ownership beach resort located in Lahaina, once the royal capital of Maui Loa. In addition, my Westin point conversion date is October 31st with no way to transfer Westin point if I wanted to. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. When we arrived ( after driving 2 days in a car with 4 kids) we were escorted into A semi private area where we were offered beverages and snacks. Travel photos and stories(and upload your own). People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. ReadMore, Challenge yourself amid dramatic views. I NOW HAVE A CASE NUMBER AND CAN EXPECT A CALL BACK IN 3 TO 5 DAYS. Location: Main Pool The villa room, a 2 bedroom with full kitchen and living area and lanai was very nice. We have no idea why, even though there have been little improvements done to the resort, that the maintenance fees have continued to rise way above the rate of inflation. In the event we discover that you have brought a pet to the resort, you will be charged a room recovery fee in the amount of $500 per pet and you will be asked to take your pet to a local, third-party boarding facility. It goes against our guidelines to offer incentives for reviews. COVID-19 is an extremely contagious disease that can lead to severe illness and death. Please refer to your resorts Property Update page for specific information regarding local government mandates that may currently be in place. They gave us a complete runaround when we tried to work with them to get out. Cookie Settings | We found this unacceptable after traveling 4000 miles expecting a better view. Copyright 19962023 Booking.com. After almost two hours of being told different stories and asking for the GM, a young man who repressented himself as the office manager told us our Villa would be ready at 4 PM. A favorite for guests and locals alike, Dukes pays homage legendary Hawaiian surfer and waterman Duke Kahanamoku. To Marriott, You are holding our timeshare hostage:1) You have either ILLEGALLY PAID DUES TO VACATION CLUB AGAINST OUR WISHES which is what Interval International says it looks like you did.2) OR you have LIED to us and YOU DID NOT RELEASE OUR TIMESHARE from your Vacation Club. If you're traveling for work, we'll sort the most popular Real-time inventory management and booking software by RealTime Reservation LLC. Guests can enjoy a The current status of resort amenities and services is subject to change at any time. They sell the package but then never answer the phone to actually book the dates! Our meeting was over five hours, where these Salespeople managed to lie and misrepresent the product in the following ways: MVC timeshare points would be easy to resell, and MVC staff would assist us any time. Explore an array of The Westin Nanea Ocean Villas vacation rentals, including houses, private villas & more bookable online. This is not what was promised and I told my daughter I would not sign this contract and that we should cancel. ! Your attitude about the cash cow customers is appalling. ReadMore, The way Maui was meant to be enjoyed. We rented cabanas at $150 per day for two days ( non refundable) when we made our reservations only to find out on arrival they were on the back side of the pool with a wonderful view of the backs of poolside chairs and people's backs and bald heads. Please see the Concierge to make reservations for On-Site Activities. Again we called housekeeping and when she removed comforter and sheet a blood stain was revealed on the mattress cover. Good food but terrible service!!! Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. Discover stylish villas with like-home amenities. Inu has a multitude of culinary offerings of food and cocktails to refresh and refuel you for the day ahead. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. The Westin Kierland Resort Please note that all Special Requests are subject to availability and additional charges may apply. I truly regret being talked into buying these timeshare weeks and am planning to do whatever I can to get out of them once and for all. We look forward to your return. Hyatt Regency Maui Resort And Spa !I insisted on speaking with hotel manager about this ordeal. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). Checkout:10a.m. Youre staying in the heart of paradise, and youll have easy access to world-class snorkeling, beach toys and inflatables, boogie board rentals and more even outrigger canoe trips all at your fingertips. You can enjoy a game of tennis or start a pick-up game of soccer, and you can always head to the Northside Pool to cool off. Availability is horrible, they specifically told us we could travel to multiple places in North America, but were limited to Florida and South Carolina. After almost two hours of being told different stories and asking for the GM, a young man who repressented himself as the office manager told us our Villa would be ready at 4 PM. In addition to our aquatic playground with waterfalls and caves, youll find amenities and fun-filled activities for the whole ohana (family). Poolside Cabanas and Casabellas can be reserved at, 47 Park Street, Grand Residences by Marriott, Marriott Grand Residence Club, Lake Tahoe, Marriott Vacation Club Pulse at Custom House, Boston. The biggest issue at the moment are the restaurants and restaurant staff. At least she got back to me, but blamed corporate for not helping. Many of our features might not work. Please use the "Staging" version of the Owner Emulation Tool if you must complete this blocked action. | We hope to hear from you soon and look forward to restoring your faith in our resort. I know they received it because our salesperson called us THE NEXT DAY telling us it was too late to cancel, and we had missed the rescission period. Next time they offer me something VIP I dont know its just a ploy. Bottom line is there was nothing she could do regarding a cancellation and refund. AND THIS IS THE WAY WE GET TREATED? Professional photographers specialize in candid photography, classic portraiture, and artistic photography during sunrise and sunset. Please complete all fields. All in all, we can't recommend Westin Nanea Villas now. Our Westin Concierge is available to assist and arrange anything you may need during your stay. What really makes us mad is that we are retired and now our maintenance fees are more than the taxes on our home which is crazy. The wait staff was attentive and the buffet was delicious. If this were true, I would not be sitting here writing this review.

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