Disconnect the black and gray vacuum hose on the back of the machine and connect the gray cuff of the upholstery tool. Double-check the Waste Water Tank to ensure that it is securely seated and that it has been properly installed. Thereafter, you may be directed to take the Machine to a local repair center or required to ship the Machine to a Rug Doctor Warranty center should additional repairs be required during the Warranty period. I wasnt 100% sure and I was positive I spotted two with just the back cover off. This cookie is set by GDPR Cookie Consent plugin. You can register your Rug Doctor Machine at www.rugdoctor.com. Feel the carpet where the machine was sitting. Tug on the hose again to make sure it is properly connected. Upholstery Tool Not Spraying To clean upholstery with your Rug Doctor. For the Wide Track model, if the Rug Doctor does not spray at all, both pumps require replacement. Use it as a room spray or directly on carpets and pet beds to remove odors left behind after cleaning. If the area is wet, remove the filter from the clear dome on top of the white tank. If the area is wet, remove the filter from the clear dome on top of the white tank. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Beer, blood, feces, gravy, ice cream, milk, perspiration, urine, and vomit are all eliminated by the urine eliminator. A hose might have come loose from the inside of the machine,and it will need to be returned to the store and exchanged for a different machine. Pulling on the braided brass or chrome hose gently will reveal whether or not the connection is secure. If the hand tool still has little or no suction, there may be a fault with your machine. Thorough preparation is critical to achieving the best results when cleaning any carpet, but even more so if your floors are very dirty. If it is not, plug the cord into a nearby wall outlet. Camryn Rabideau is a freelance writer specializing in decorating and design. Analytical cookies are used to understand how visitors interact with the website. It does not store any personal data. As it is an electronic item, sometimes you may face technical problems. Check out our reviews of the best dish scrubbers to clean all sorts of surfaces. Rug Doctor Trouble Shooting: No Spray.If you have no spray, this will mean your carpet is dry to touch. Download Offer ends 5/4/23, while supplies last. Pull up on the solution hose and see if it comes out of the brass connector. Fill a clean bucket with two gallons of hot water and mix in a quarter to half a cup of cleaning solution, depending on how dirty your carpet is. Excludes bundles. Be sure the machine switch is turned to Carpet, then press down on the red button for 15 to 30 seconds. The twist-off cap is located on the side of the tank, so we had to hold it horizontally under the faucet to fill it up. on FlexClean Review Guest Blog @thefinchfamilylife, on Cleaning with Twins! Clean Water Tank holds 1.5 gallons of water. Instruction Manual Troubleshooting Using My Machine Warranty Information User Manual For more information about how to properly use this Rug Doctor machine, download the User Guide by clicking the link below. But the manufacturer recommends against using their machine on certain natural fibers. The switch should be in the ON position if it isnt already there. If you do not hear a loud vacuum sound when the machine is turned on, please see the troubleshooting section for No Power to the Machine. For large areas, use up to 2.6 gallons of water and 1/4 to 1/2 cup solution or vinegar per gallon, depending on the size of the area. Put the empty white tank back on the machine and reseal the clear dome by pulling the black wire handle up over the top of the dome. If you need to determine which of the two pumps requires replacement, switch the Rug Doctor on to the upholstery mode. Re-assembly tipwhen you re-wire the replacement pump, attach the included fusible link to the longer, thicker black wire. We replaced our pump but still does spray. Does the area where you have been cleaning feel wet to the touch? The cookie is used to store the user consent for the cookies in the category "Other. We recommend you keep the original carton and packing materials. When dirty water no longer shoots into the tank, the reservoir is empty. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. The Pro-Deep Carpet Cleaner is made from sturdy, high impact materials and features one click, easy-lift clean and dirty water tanks, making filling and emptying easier. Our SpotBlok stain repellent is included in both our carpet and upholstery detergents, which helps to keep your carpets free of stains for longer. The one special feature of this carpet cleaner is the optional Super Boost, which is intended for heavily soiled or high-traffic areas. Her work is published on many websites. This cookie is set by GDPR Cookie Consent plugin. All of the Warranty terms as expressed above shall apply in all respects, for the original United States purchaser of a Rug Doctor carpet cleaning Machine, who purchases/uses the Machine commercially (not in household use), except the Warranty period for the defects in material or workmanship as well as housing parts for commercial use Machine shall be one (1) year. Pull up on the solution hose and see if it comes out of the brass connector. Amazon.com: Customer reviews: Rug Doctor Pet Portable Spot Cleaner, 2X When you hit the end of the stroke, release the red button and pull back about six more inches. To use this feature, we simply flipped a switch on the back of the machine, and when we pressed the normal trigger, an extra stream of fluid came out the back of the machine. Hold the machine's red trigger down as you move. Check to see that the power cord is properly connected and that the power switch on the top of the machine is turned on. If you are having trouble, heat the hose ends with a hair dryer or heat gun, and try again. You should feel strong suction. These cookies ensure basic functionalities and security features of the website, anonymously. If the machine never had any power, make sure the switch on the circuit breaker on the back of the machine is in the ON position. Check to see if any debris or hair has gotten caught or tangled in the brush before you start by vacuuming the area. Rug Doctor Pro Deep Commercial Carpet Cleaning Machine, Large Red Commercial Grade Carpet Cleaner, CRI Platinum Rated, Includes 48 oz. You may also have other rights that vary from state to state. You can try the following solutions if youre having trouble with the red spray button: You can try the following solutions if you have vacuum issues: You can try the following solutions if youre having trouble with the hand tool: Check that the braided hose that connects the hand tool to the machine is properly installed. Press down on the double brass rings, hold them down, and insert the end of the solution hose into the center of the brass connector. The following exclusions apply for Machine and part(s) failures due to: 1) normal wear and tear; 2) Machine alterations and 3) abuse or misuse of the Machine, including use not in accordance with the Users Manual. In theory, its supposed to deliver extra cleaning fluid to the area, but the feature isnt designed well in our opinion. Watch the upper white tank and empty as needed to prevent from filling with foam. Necessary cookies are absolutely essential for the website to function properly. How to Remove Ink Stains From Synthetic Carpet Fibers, How to clean a showerhead, according to an expert, How to Safely Clean a New Synthetic Area Rug, How to Clean Old Stained Carpet Naturally, How to Get the Wet Dog Smell Out of Throw Rugs. These cookies ensure basic functionalities and security features of the website, anonymously. Rug Doctor will pay the freight charges to return your Machine to you. Find a repair shop near you. Run hot water through the filter in your sink for about 20 seconds. Rug Doctor Pro Troubleshooting However, if youre looking for a versatile model with an array of useful features, this isnt your best option. Use of this Machine with Rug Doctor Trademarks for rental purposes is UNAUTHORIZED and is in violation of U.S.C. The average water tank capacity is around one . We like that all the pieces attach to the main unit, so you dont have to find a separate spot for any attachments. The following exclusions apply for Machine and part(s) failures due to: 1) normal wear and tear; 2) Machine alterations and 3) abuse or misuse of the Machine, including use not in accordance with the Instruction Guide. Reply. Make sure the machine is plugged into a working outlet and that you hear a loud vacuum noise when the machine is turned on to upholstery. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Your carpet should feel damp and you should see water returning into the upper white tank. WHAT DOES THIS WARRANTY COVER / HOW LONG DOES THE WARRANTY LAST? Dont Panic, Check the machine is set to carpet cleaning mode. This Warranty gives you specific legal rights. Rug Doctor recommends using their products to pretreat stains. Securely place the full Clean Water Tank back onto the machine. Its dual brush technology and powerful suction allow it to clean and dry carpets more efficiently than the majority of other leading brands, making it an excellent choice for families with children and furry friends. Press down on the double brass rings and hold them down. By clicking Accept, you consent to the use of ALL the cookies. homequeries.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. The Rug Doctor Wide Track (Machine) is backed by a five (5) year limited warranty (Warranty). Check the red base tank has enough water, and refill if necessary. Please explain the nature of the problem. The problem(s) came when we tried to clean the Rug Doctor. Clean out the brush of any debris or hair that has become entangled. Find a repair shop near you. If the machine was working before, verify the water is in the lower red tank and the removable white tank is empty. These cookies track visitors across websites and collect information to provide customized ads. Section 1114(I) and 15 U.S.C. It's safe to use a Rug Doctor on wool Berber carpet, but because the closely looped weave retains moisture, plan on extra time vacuuming up the water. Fill the Clean Water Tank with HOT tap water until it reaches the fill line. Feel the carpet where the machine was sitting. 1 gallon of water should be added to 1/4 to 1/2 cup of Rug Doctor cleaning solution or white vinegar in a bucket, and stir well. Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. This cookie is set by GDPR Cookie Consent plugin. Rug Doctor Portable Spot Cleaner Not Spraying. Try plugging the machine into a different outlet. Guest Blog with @Allwhitehouse, on Christmas Preparation is Coming! Pull at the terminals, not the wires. Exclusions and limitations apply. Check to see that the switch on the top of the Motorized Brush has been flipped to the ON setting. This will take significant force. The handle adjusts to various angles to make pulling the machine comfortable, but the process still seemed awkward. Unfortunately, Rug Doctor does not have a universally applicable solution. Youll see dirty water coming up through the see-through dome. Use PlatinumSpot & Stain Remover to treat stubborn stains and Platinum Urine Eliminatorto handle animal messes. If problems persist, contact Rug Doctor customer support at 1-800-RUG-DOCTOR. It could mean that the vacuum motor has moisture inside it. Rug Doctor Pro Deep Commercial Cleaning Machine with Motorized Rug Doctor Deep Carpet Cleaner Review: Efficient But Flawed - The Spruce This Warranty does not provide for a refund of the purchase price. Secondly, keep the spray trigger depressed to ensure a continuous stream of water. Read reviews of the best vacuums for carpets, including ones that do a great job removing pet hair. Section 1125(a). Excludes bundles. Remove the eight 15.1 mm long Phillips machine screws securing the bottom pan. Float Columns should be checked for debris and rinsed thoroughly after each use. Ensure that your homes circuit breakers and fuse box are in working order. Make sure the machine is plugged into a working outlet and that you hear a loud vacuum noise when the machine is turned on to upholstery. Carefully trace the two wires coming out of the pump you are replacing. Alternatively, use pliers to unlatch the small retaining tab on the clamp. So if the stain youre targeting is on the last foot or so of the carpet, youre going to have to do some awkward maneuvering to get the Super Boost spray onto it. Rug Doctor will review all the facts involved and advise you as to recommended procedure. We purchased the Rug Doctor Deep Carpet Cleaner so our reviewer could put it to the test on a variety of set-in stains. The other issue is that the area around the brush head collects a lot of dirt and hair. Be sure the machine switch is turned to Carpet, then press down on the red button for 15 to 30 seconds. Clean upholstery with your Rug Doctor Mighty Pro X3. You will have to repair the pump if the rug doctor doesn't spray properly. Use coupon code SPOT23 at checkout and get $30 off your purchase of Pet Portable Spot Cleaner*. Thirdly, the Clean Water Tank should be inspected to determine if it is empty or if it is running low on water or solution. Use of this Machine with Rug Doctor Trademarks for rental purposes is UNAUTHORIZED and is in violation of U.S.C. These cookies will be stored in your browser only with your consent. Get $30 off Pet Portable Spot Cleaner with coupon code SPOT23! Use of the Machine for rental voids the Warranty and is not permitted under Federal Law (see UNAUTHORIZED USE statement below). Make sure there is cleaning solution and water in the lower blue tank. You are responsible for notifying Rug Doctor within thirty (30) days of original purchase if any parts or components are missing on your Machine. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Fantastic. There is likely a problem in the machine,and you will need to return the machine to the store and exchange it for a different machine to use. Secondly, keep the spray trigger depressed to ensure a continuous stream of water. A 1-liter bottle of cleaning solution will clean approximately 2 rooms (38 sq.m), A 2-liter bottle of cleaning solution will clean approximately 4 rooms (75 sq.m), A 4-liter bottle of cleaning solution will clean approximately 8 rooms (150 sq.m). Check to see if the dirty water has accumulated to the point where the tank is full. For single-pump models (Mighty Pro, X3), if the Rug Doctor does not spray at all, the pump requires replacement. If problems persist, find a repair shop near you. Need advice on cleaner? According to the bottle size, you can clean the following number of rooms: All of the solutions are non-toxic and based on water. Offer ends 5/4/23, while supplies last. Necessary cookies are absolutely essential for the website to function properly. If this is the case, remove the debris and clean the filter by running it underwater. Overall, we think the water tank could definitely be a little bigger, especially considering how much water this machine goes through. Cut the zip ties holding the bundle of wires together. We were surprised at how frequently we needed to refill the 1-gallon water tank. If you are using the proper Rug Doctor solutions, make sure the water and solution mixture is in the lower red tank, not the upper white tank. Rug Doctor X3 Commercial Carpet Cleaner - Large Red Oxy Pro Pack, Exclusive Vibrating Brush Spray Scrub and Extract Embedded Dirt and Grime, 48 oz. Electronic Solenoid for Dry Steam Control, Stainless Steel 1900w Boiler, 3 Gallon Water Capacity, Multipurpose, Chemical Free, 50 . Ben Lavadia - Rug Doctor Repair Services - VacuumsRUs The manufacturer recommends no more than two passes over a very soiled spot to avoid soaking the carpet. Your Rug Doctor Pro-Deep Carpet Cleaner is ready to use right out of the box. The cleaning solution will spray into the carpet, and then suck back up again into the dirty water tank. If youre looking for a carpet cleaner that can get deep into medium- to high-pile rugs, the Rug Doctor Deep Carpet Cleaner will certainly get the job done, pulling up dirt you didnt even know was there. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. This cookie is set by GDPR Cookie Consent plugin. Insert the end of the solution hose into the center of the brass connector. Exclusions and limitations apply. We can replace your pumps! RugDoctor Water Pump Kit | eVacuumStore.com Make 2 slow dry passes (1 forward and 1 backward) to suck up the dirty solution (do not hold down the Soap & Scrub Solution Button for this step). Check the connections on the back of the machine. We also cannot guarantee your submission will be featured. RugDoctor Water Pump Kit Alternative Views: $129.99 $179.99 Save $50.00 (27.78%) through 4/3/2023 Quantity: In Stock Free Shipping Over $35 Easy Returns Call (866) 972-8227 For Assistance Description Replacement Water Pump Kit for RugDoctor models WIDE TRACK, MIGHTY PRO, MIGHTY PRO X3. During the Warranty period, but after the initial thirty (30) days, you will be responsible to pay any freight charges for shipment to the Warranty center for repairs. Unclip the clear hose from the back of the Rug Doctor. Stop and refill the reservoir with hot water and cleaning solution, and dump the dirty water down the drain or toilet. With the white tank empty and the clear dome sealed on top, turn on just the vacuum (not activating the brush) and let run for 30 seconds to 1 minute to allow the moisture in the motor to blow out. If it is not, press the unit power button to the on selection. Section 1125(a). Find a repair shop near you. When The Handheld Motorized Brush Does Not Oscillate Or Move Back And Forth At A Consistent Rate, What Should You Do? Then insert plug into a properly grounded outlet, and youre ready to begin. These cookies track visitors across websites and collect information to provide customized ads. Before you begin, determine if the pump(s) require replacement. If the hose is loose, pull the connector all the way down until you see the silver ball bearing at the bottom. Rug Doctor gives you, the original purchaser, who retains proof of purchase from Rug Doctor or an authorized Rug Doctor Dealer, this Warranty for your Machine acquired for normal household use (commercial and rental use is excluded). Rug Doctor will pay the freight charges to return your Machine to you. Oxy Cleaning Solution 1,000. We were shocked at how much dirt the device extracted from a medium-pile rug that seemed relatively clean to the eye. The hoses will leak liquids when pulled out. All submissions become the property of Rug Doctor. Empty the bag or canister of your vacuum cleaner and vacuum carpeted floors thoroughly. Amazon.com: Customer reviews: Rug Doctor Mighty Pro X3 Pet Pack Re-assembly tipto reinstall the wheels and axle: Slide the axle and wheels back onto the Rug Doctor. The white rocker switch located on the top of the machine can be used to change the cleaning mode of the machine. The cookie is used to store the user consent for the cookies in the category "Performance". If you are using the proper Rug Doctor solutions, make sure the water and solution mixture is in the lower red tank, not the upper white tank. Put the empty white tank back on the machine and reseal the clear dome by pulling the black wire handle up over the top of the dome. If the machine never had any power, make sure the switch on the circuit breaker on the back of the machine is in the ON position. We haven . THE IMPLIED WARRANTIES OF MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, WHICH MAY ARISE BY OPERATION OF LAW, ARE LIMITED TO FIVE (5) YEARS FROM THE PROVEN DATE OF PURCHASE UNLESS APPLICABLE STATE LAW PROVIDES OTHERWISE. Is It Necessary To Use Carpet Stain Protection After You Have Cleaned Your Carpet? Loss of water pressure Make sure there is cleaning solution in the lower tank. Generally, don't use hot water. Vacuum each room twice, once moving vertically, the next time working horizontally to remove as much loose dirt and debris as possible. Run hot water through the filter in your sink for about 20 seconds. Tug on the hose again to make sure it is properly connected. Follow the directions on the back of the Rug Doctor cleaning solution and fill the Easy Measure Solution Pour Cap with the recommended ounces of solution. The cookie is used to store the user consent for the cookies in the category "Analytics". Use of the Machine for rental voids the Warranty and is not permitted under Federal Law (see UNAUTHORIZED USE statement below). Check that the nozzles are pointed towards the back of the machine. What Should You Do If Your Wastewater Tank Is Leaking? The grey and black vacuum hose should be in place. Do not use it with the replacement part. This Warranty applies for normal household use only. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusion may not apply to you. Rug Doctor Mighty Pro & Wide Track Support | Rug Doctor If you are feeling strong suction, replace the filter inside the clear dome. Check the braided hose on the rear of the machine is securely fastened. If the Handheld Motorized Brush does not oscillate or move back and forth at a consistent rate, you can follow the guidelines which are given below: The upholstery and carpet mats can be cleaned with this product, but it is not recommended for use on leather. After this two-minute setup, we were able to start cleaning right then and there. The Portable Spot Cleaner is the answer to all of your carpet staining problems. Certified Woman Owned Small Business; Local Colorado company If your machine is damaged or malfunctioning, please contact the RUG DOCTOR for assistance. If problems persist, contact Rug Doctor customer support at 1-800-RUG-DOCTOR. Thereafter, you may be directed to take the Machine to a local repair center or required to ship the Machine to a Rug Doctor Warranty center should additional repairs be required during the Warranty period. She covers home products for The Spruce. To reassemble your device, follow these instructions in reverse order while noting the re-assembly tips. Only Rug Doctor solutions should be used in the Rug Doctor rental machine to avoid issues. On the back of the machine, disconnect the grey hose, and put your hand over the end of the hose to ensure you feel strong suction when the machine is turned on. Rug Doctor | Wayfair If the hand tool continues to have little or no suction, there may be a problem with your machine. If it comes loose, youll need to secure the hose. The Rug Doctor didnt do a great job sucking up pet hairinstead, it mostly got stuck in the suction head or was just left behind in wet clumps. So, keep reading! Only Rug Doctor solutions should be used in the Rug Doctor rental machine to avoid issues. Rug Doctors Pro-Deep Carpet Cleaner removes over 90% of ground-in dirt, grime and oils embedded in carpet. Pull the white tank out and set it aside. Do i need to vacuum before carpet cleaning? Press the Soap & Scrub Solution Button to apply solution while making 2 slow wet passes (1 forward and 1 backward) over each area. If you do not feel strong suction, there is likely a problem with the vacuum motor, and the machine will need to be returned to the store and exchanged for a different one. Back behind where the white tank sits are 3 solution hoses. There might be a clog in the lower vacuum track, and the machine will have to be looked at by a vacuum repair facility. While we did end up going over the rug two times, we were surprised at how frequently we needed to refill the 1-gallon water tank. Rug Doctor Commercial Mighty Pro X3 Pet Carpet Cleaner Pack. Find a repair shop near you. Download You should feel strong suction. HOW DO I GET SERVICE UNDER THIS WARRANTY? Rug Doctor will need the following information in order to assist you: your name, address and telephone number, product model and serial number, proof of purchase showing date and place of purchase. If problems persist, contact Rug Doctor customer support at 1-800-RUG-DOCTOR. If not please call our customer services team on 0800 800 245 or read through the support documentation at https://www.rugdoctor.co.nz/support/Video Shortcuts:0:16 - Check you have filled the correct tank0:25 - Check you are holding down the red spray button0:45 - If the white tank is half full you have run out of water1:02 - Contact the customer services line on 0800 800 245 Rug Doctor carpet cleaning machines have been manufactured, tested, and inspected in accordance with Rug Doctors high standards of quality. If it comes loose, youll need to secure the hose. This Warranty applies for normal household use only. Rug Doctor will review all the facts involved and advise you as to recommended procedure. The cookie is used to store the user consent for the cookies in the category "Performance". Rug Doctor Portable Spot Cleaner Support | Rug Doctor But opting out of some of these cookies may affect your browsing experience. Not all products are this easy to assemble, so make sure to invest in one of the best home tool kits so youre always prepared. Turn on the vacuum and check to see if any suction is coming from the gray hose by turning on the vacuum switch. Disconnect the black and gray vacuum hose and connect the gray cuff of the upholstery tool. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. But opting out of some of these cookies may affect your browsing experience. Shake vigorously and remove any blockages or debris. If the area is wet, remove the filter from the clear dome on top of the white tank. Disconnect the pump by pulling the wire terminals apart. Cleaning instructions should always be found on the fabric label provided by the manufacturer. Ensure the black rubber seal sits flush around the top of the white dirty water tank. Check to see that the machine is configured for hand tool operation. One of the selling points of the Rug Doctor is that it gets deep into carpets to stir up hidden dirt. WHAT DOES THIS WARRANTY COVER / HOW LONG DOES THE WARRANTY LAST? Lift the lid and remove the white tank from the Rug Doctor, then pour your solution mix into the lower blue tank. If your issues arent resolved by watching our guides, please feel free to contact us. If you are still experiencing problems please call our Consumer Support Specialists - 01903 235558 TROUBLESHOOTING GUIDE We also use third-party cookies that help us analyze and understand how you use this website. Each pass across the room should overlap the last pass by an inch or two. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Plus, the handle folds forward for more convenient storagethough the machine is still quite large and will take up a lot of room in your closet. Rug Doctor will pay the freight charges to return your Machine to you. It should not feel loose on the axle. We also use third-party cookies that help us analyze and understand how you use this website. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. To use the upholstery tool, we just had to put the water and suction tubes into their respective holes.