0000027737 00000 n WebEffective June 1, 2022, PayFlex is part of Millennium Trust Company. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Be sure to check your plan to see which accounts are offered. My FSA was switched to Payflex through my employer over a year ago. 0000014288 00000 n For 2023, I switched to a Flex Spending account. This company need punished! Youll need to contact your Human Resources or Benefits Department to change your election. If you pay for your eligible health care expenses with your PayFlex Card, you do not need to file claims, but be sure to request itemized receipts for your expenses and save them. These deductions are pretax. A flexible spending account (FSA) lets you pay for eligible expenses with tax-free money. I sent every document multiple times, and still no resolution. I use the dependent care benefits. Log in to manage your payment plans, bank cards, profile details, view payment statuses and settle instalments in advance. The letters Ive received say that its not a proper charge and if I dont pay the money back (they never reimbursed me) then they will notify the IRS that the amount should be considered in my income. You can use this card to pay for certain eligible expenses. And try filing a claim on their website! I use payflex for both my HSA and FSA accounts. This is the company my employer uses for fSA/HSA and dependent care benefits. Access your account on payflex.com and select Pay Me under File a Claim to reimburse yourself, or select Pay Them to reimburse a provider. I agree. It must show: For prescriptions, send your detailed receipt that includes the pharmacy name, patient name, prescription name, date the prescription was filled and amount you paid. These expenses are so that you and, if married, your spouse can work, look for work or attend school full-time. My current Payflex fsa account has been frozen due to alleged undocumented items from 2019. I'm now thoroughly embarrassed for the number of times I've been lied to. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I lost my card or it is expiring. Can I change the card? Payflex 0000004797 00000 n If your plan includes a PayFlex Card, you'll use that to register your account on the PayFlex member website. If you have an OMNY account, you can deactivate the card by accessing your personalized dashboard. WebMember Login | PayFlex Select your secure login Employer Broker/Consultant Member Login | Forgot password? P.O. 0000020911 00000 n So, you could save about 30 cents on every dollar you spend on eligible expenses. Would NOT recommend this company if you can help it. Customer service representatives are not able to clearly describe what documentation is need for claims to be processed. I have had a refund processed but it's still not in my account. Card Has never worked since receipt. A Limited Purpose FSA may also cover other health care expenses after you meet your deductible. Is this your company? Complete the required boxes which are marked in yellow. Learn more about Health Care Flexible Spending Accounts, Tax-free spending on eligible health care expenses, Let's take the mystery out of pretax accounts, PayFlex Individual Health Savings Account (HSA), Employer-sponsored Health Savings Account (HSA), Health Care Flexible Spending Accounts (FSAs), Dependent Care Flexible Spending Accounts (FSAs), Money spent after-tax on health care expenses, Money spent after-tax on dependent care expenses, Change in legal marital status (marriage, divorce, legal separation, annulment, death of a spouse), Change in number of tax dependents (birth, adoption, death), Change in employment status that affects benefit eligibility, Dependent becomes or is no longer eligible under the plan (reaches limiting age, gains or loses student status), Change in residence that affects eligibility. I hate their website, it always says my password is wrong even with the correct login. These include day care, before and after school programs, nursery school or preschool, summer day camp and adult day care. Activate your PayFlex Card Its easy to activate your card and get your PIN. (1-844-729-3539) (TTY: 711), Monday through Friday, 7 AM to 7 PM (CT) Review the full list of eligible expenses and choose how to spend your funds. Below are common reasons why your FSA debit card may have been declined. This change only applies to OTC drugs and medicines you paid for after December 31, 2019. Follow the instructions to complete your online registration. Cannot get into account to establish settings because the system does not recognize me, or my card. want to return my product, what do WebUsing your FSA to pay for Dental Expenses When using your PayFlex Card, there are a few things to remember Your PayFlex Card cannot be used to pay for cosmetic dental procedures such as dental veneers, bonding and teeth whitening. When customer service representatives given documentation, they are not able to confirm whether it will allow the claim to be processed. Payflex cannot take two amounts for ordering one prescription ONE time. WebEmail address. PayFlex Card For more information, call the MasterCard Assistance Center at 1-800-MC-ASSIST (1-800-622-7747). Is Payflex.com Down Right Now? - Payflex.com not working It helps you save on everyday items like contact lenses, sunscreen and bandages. I've been told that these transactions have not been recorded. They are absolutely the worst health and dependent care reimbursement processing company I have dealt with in the last 20 or more years that I've been using the programs. These limits are subject to change annually. What if I dont take action? How do I pay the next installment before due date or pay my outstanding balance in full. The receipts even say *** ***** chiropractor on it to so theres no denying its a chiropractor. Your FSA coverage may end on your last day of work or it may end at the end of that month. HdN#G=ObusK\`f2OJ>nw7hSN/}z|:N~,_Wf;grus3]~~1/_OWurit{;~~xy>?|>c?>^i>7`/a_vxf/N9!olfofofofollFyK*[Uvd^9r$Gy(Wl [V~o[-~+o[V~o[-~+oww;N~;~'ww;N~;~'{^~{=~/{^~{=~/?.w54jh,,YYP@ffA54jh,,YYTHffQL?GQ?G#(?9iolt7]yyHumY]d:v~No.?oZ9[:3XF=oW/I:gb~MO9dKO$':''i~$]$4?Y! PayFlex Systems USA, Inc. provides flexible spending accounts, health savings accounts, health reimbursement arrangements, dependent care accounts and transit and parking programs for employers. THE WORST. I keep being put I hold and basically been getting the run around I will not use this company past this benefit period, Desired outcome: hb```f``e`e`dc@ >( An agent will be in touch within 24 hours. Every effort has been made to ensure the accuracy of the benefits information in this site. This limit is for each FSA participant. They keep requesting EOBs and proofs of payment that these are medical expenses. You can be reimbursed for eligible health care expenses that you, your spouse and eligible tax dependents incur during the plan year. I am still on the line trying to talk to someone. You can do this online, through the PayFlex Mobile, or complete a paper claim form and fax or mail it to us. 2023 The Regents of the University of Michigan, Download and review the PayFlex Claim Filing Guidelines, Download the fillable PayFlex FSA Claim Form, The Regents of the University of Michigan, File a claim and attach your receipt by taking a picture with your phone's camera, View account balances, claims processed and transaction detail, Respond to requests for documentation of your card transactions by using your phone's camera to take a picture of your receipt and upload it from your device (only available for participants with the PayFlex Card), Access alert messages to stay up-to-date on your account activity, View listings of eligible and ineligible expenses, View PayFlex's customer service phone number and hours, claims fax number and mailing address. Manage your account on the go Download the PayFlex Mobile app today. PayFlex Card . I was submitting my claims to them bi-weekly with no issues and the abrubtly they denied a claim because the receipt needed to be itemized I resubmitted and still denied. I am requesting Payflex to put back $312.18 for the transaction that says 'cancelled'. Log in to manage passwords, view customer order details and settlements, process customer refunds & returns and download transaction details for your accounting records. Call the SSC Contact Center at 5-2000 from the Ann Arbor campus, (734) 615-2000 locally, or (866) 647-7657 toll free, Monday through Friday from 8 a.m. to 5 p.m. Customer support by phone, email or chat. Eligible expenses may include doctor and dentist visits, hospital stays, prescriptions, and At this point this is nothing but a scam and this company should be reported. 0000001127 00000 n If your FSA has a grace period, you have an additional two months and 15 days after the end of your plan year to spend your FSA funds. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We'll ask you to share your email address. Contact us WebWhen youre ready to pay, you can use your PayFlex Card or pay with another form of payment and submit a claim for reimbursement. Not sure which account is right for you? They have already threaten to disable my card i am fine with that as long as they can stop withdrawing' money out of my paycheck. With your pretax FSA contributions, you could save about $1,020. You recently received a new PayFlex Card Still trapped, then move to Step 3. How many orders can I have at the same time? Other family Make the card work to pay the bills and not make me jump through countless hoops to get MY money back. International Association of Better Business Bureaus. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Each FSA has its own contribution limit, which is set by the Internal Revenue Service (IRS). They REFUSE TO ACCEPT doctor's statements, demanding detailed receipts for the most obvious medical expenses. Each FSA has its own contribution limit, which is set by the Internal Revenue Service (IRS). Web1. They make it very easy to enroll - so they can take your money. Select the FSA (health care, dependent care, and/or Limited Purpose) thats right for you and choose how much you want to contribute. 0 Your bank card is not enabled for online transactions. %PDF-1.4 % Now, at the end of the year, Payflex is refusing to reimburse the travel expenses I incurred last year because they did not go through the credit card, which I tried to use but was declined on 6 occasions. Spend - Once funds are in your FSA, you can use the PayFlex Card, your account debit card, to pay for your eligible expenses, if offered by your employer. Only when the merchant processes the refund, cancellation, or return on their side will we be made aware of it. They take forever to process the claims then deny them for any reason they can come up with. Like hell I'm going to send them any money, they don't even know how to handle what they have. Ok. Do that, please! You can do this online, through the PayFlex Mobile app, or complete a paper claim form and fax or mail it to us. Easy ways to pay expenses by debit card, online or on app. 0000003771 00000 n Your bank's Risk system has declined the transaction as they cannot identify us at PayFlex. Hit the green arrow with the inscription Next to move from field to field. This is the best form of documentation. WebMember Login | PayFlex Select your secure login Employer Broker/Consultant Member Login | Forgot password? Unfortunately, they are outside of our control. HUn#7+x$iKl^3YL9@#cW1EUo+gGRN]/~~Tl6#[gxuqH|QUjYJQWekel:m>b/~|%rD5lIIA%\,_ s; 2/S0Se ;,U2 `9 &CFVz7=s_y7=cWr=("d~02FDatxVpapGM)u*/ |v?+/^Px A?n'_/eaU\xz \yH !G8=RFn6#vmL_LAFG %3, LCO|HC6O \wZWPK86-LE=S:ubV4nJ7?)S?9AhY.RGzr Fh`i This is an IRS rule. Your banks system may not be running debit orders correctly. Refusal to pay after submitting appropreciate docs, Can't reimbursed for legitimate dental expenses, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. This is unfair. You contribute to an FSA with pretax money from your paycheck. Get Directions. ++*V(VTRXXUJbbU*UU*V)VTU_W+*!UU_W&o o7M7&o o7M7;.w]w;.w,*.y4}_NeTZ+Z|` T endstream endobj 21 0 obj <> endobj 22 0 obj <>stream The most ridiculous was dental work done on right side of my mouth which they reimbursed me for the previous month but when I went to get the left side of my mouth worked on the next month, they refused it with the same description from the same office with the same documentation and receipts. 130 27 You can upload or fax your documentation to us. This complaint was posted by a verified customer. Some of the reasons your instalment payment may have failed include: There are insufficient funds in your account. I'?i3,?gY?g3,?gY?g"_//E0|PXXQBbbE Give me the money that I put into the account for the medical bills.this is not your money. Visit Website. They tell you its a flexible spending account to use on medical bills, prescriptions, etc. hbbd``b`$lKHpE &?Dh t \ " :(qA,$$4A NyL j b``57 Lr To change your card details you can follow 11 0 obj <> endobj xref 11 26 0000000016 00000 n Your banks risk system has declined the transaction as they cannot identify us. %PDF-1.7 % WebThe PayFlex Card is your account debit card. Would like to receive the card within 2 weeks of the effective date! Impossible. They double processed a script claim paid me an Xtra 20 bucks. Unfortunately, if you dont meet them, you will be declined. You can also pay for deductibles, co-pays, and co-insurance. I don't see any redemption for your company. If a receipt is not provided, you may be requested to pay back the amount you were reimbursed. %PDF-1.4 % These are: 1. hb```g``AX, swpVC- `GDXb|~& A%g-;yxOyqwv! ?MZu}* $a endstream endobj 12 0 obj <>>> endobj 13 0 obj <>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 14 0 obj <> endobj 15 0 obj <> endobj 16 0 obj <> endobj 17 0 obj <> endobj 18 0 obj <> endobj 19 0 obj <> endobj 20 0 obj <>stream I belong to a chiropractor called *** ***** and they have a monthly subscription for $** a month and you get 4 visits and for the last three months PayFlex keeps saying I need to verify that my purchase is a fsa eligible item. Submit a claim online. I will let everyone I know to not use this company. Or you can click on the column headers in the table to see which are eligible, eligible with a Letter of Medical Necessity (LOMN), or not eligible. Some of the reasons your instalment payment may have failed include: Your banks risk Anyone seeking or accepting any of the benefits provided will be deemed to have accepted the terms of the benefits programs and the university's right to modify, amend, or terminate them. The PayFlex Mobile app is available for iPhone, BlackBerry and Android smartphones. So when you use your FSA funds on eligible expenses, you end up saving about 30 cents on every dollar you spend. Out-of-pocket expenses are those not covered by insurance or any other plan. hb```a``a`e`Pbg@ ~PcE @G#P#u#eJo]%eZA{yQ8P-{M_y1w{\DO88j. They are not a collections issue False declines occur for all types of customers, including ones with available credit 3. They say I used my card inappropriately and if I don't pay them 20 bucks asap online they will suspend my card. To report a lost or stolen card, call PayFlex toll-free at (877) 343-1346. How do I submit my EOB to PayFlex? The card was swiped as a Credit instead of Debit Some or all of your purchase items To Verify A Card Purchase The University of Michigan in its sole discretion may modify, amend, or terminate the benefits provided with respect to any individual receiving benefits, including active employees, retirees, and their dependents. Ive quickly taken the approach to submit claims one at a time and request a mailed check. Anyone have Payflex commuter Benefits? Any funds left in your FSA after the run out period will be forfeited. It helps make it easier for you to spend the money in your PayFlex account. 0000015608 00000 n This helps us verify your account. Out-of-pocket expenses are those not covered by insurance or any other plan. Received a pay flex card in February 2023. Web 2017 PayFlex Systems USA, Inc. All Rights Reserved. I called PayFlex and they said theyre having a problem with their cards and Apple Wallet. I need my card, and it's my MONEY. My card gets declined after every single transaction. You have enough funds on your card, but the instalment fails and you get an Installment Payment Failed notice from Payflex saying your account is in arrears. I want my account to return to normal, and I want them to remediate the situation and prevent it from happening again. Below are the 202 3 limits. Limited Purpose FSA